Covid - 19 Update : We are now offering office appointments! One person is able to accompany the pet and masks are required. Thank You! We are now hiring! Learn more about joining our team by clicking here.
Veterinary medicine is your calling in life. But it shouldn’t be your whole life. We believe in looking after our team members. In creating an environment where you can feel appreciated, safe, and where you can reach your potential.
Paid Time Off
Employee Assistance Programs
Paid Time Off
We are looking for our next great team members. Take a look at our open positions, apply here, tell us about yourself, and let’s see if this could be a good fit. Who knows – it just might change your life.
Your vision brings everything to life. Your knowledge, skill set, and insight changes and saves lives on a daily.
We offer mentorship and guidance from our outstanding team of veterinary colleagues. We celebrate the collaboration of great minds and support new ideas and integrations. This position is the perfect opportunity for the seasoned veterinarian who wants independence when it comes to practicing medicine, or to the recent graduate who wants to start out on the right foot. We are dedicated to making sure our veterinarians, technicians and support staff are able to fulfill and advance themselves professionally and maintain a functional work-life balance.
The Lansing team is proud to be a part of the fabric of Illinois and northwest Indiana since 1957, with client relationships that have spanned multiple generations.
Our support staff was hired based off of personality and their love for the patients. The staff is experienced, cross-trained, and works diligently to provide first class education and follow through to our clientele.
Become the best version of YOU in your veterinary career with Lansing Animal Hospital!
Our ideal future team members have a strong background in human resources, finance and budget management, customer service, and leading a team. Veterinary or medical office management experience preferred.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the veterinarians to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Participates in the planning and budget maintenance process
Establishes goals for the practice and staff
Creates the hospital schedule and manages labor costs to budget
Oversees employee benefits program and hospital insurance plans
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
Performs quality checks and reviews of client files
Monitors computer systems and works with IT Support to resolve technical systems/equipment issues
Partners with the veterinarians to address staffing needs including hiring, training, reviewing, and disciplining of staff
Implements performance-based incentive and rewards and recognition programs
Manages staff, including grooming and boarding staff if applicable
Tracks and maintains current licenses for all DVMs
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication
Drives client visits through strategic client communication and local marketing efforts (i.e. Community)
Ensures payroll is accurately completed and submitted for all hospital staff
Manages accounts receivable and cash on hand, including performing invoice audit reviews
Manages hospital inventory and controls facility and administrative costs
Performs other duties essential to the performance of the hospital as assigned
Bachelor’s degree in business or related degree is preferred but not required
3-5 years of experience in a managerial role, including customer service experience
Experience in a hospital setting in positions of increased responsibility is a plus
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management
Manage time and tasks appropriately and remain flexible with assigned duties
Supervisory and leadership experience
Reporting and data analysis
Problem solving and resolution management skills
Oral and written communication skills
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)
Interpersonal skills with staff and clients, and works well in a team environment
Customer service strategies and effective marketing techniques
HR policies and protocol development
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals
Delegate responsibility and achieve results with hospital team members
Make decisions confidently and effectively
Model a professional and courteous manner with staff and clients
401(k) (+4% Match)
Paid Time Off
This is a management position.
This is a full time position.